FAQ

Q1: How long does delivery take? A: As items are imported on your behalf, delivery to Hong Kong usually takes 7–14 business days. Outlying islands may take longer. Q2: Do you offer same-day delivery? A: Not currently. All items must be shipped from overseas to Hong Kong before local dispatch. Q3: Is cash on delivery available? A: Yes. Pay by cash or FPS upon collection. Q4: Can I return or exchange an item? A: Returns and exchanges are not accepted once the order is confirmed. If you receive a clearly defective item, please contact WhatsApp +852 9222 9218 within 24 hours. Q5: Can I change my delivery address? A: Before the item is dispatched, contact us to update it. Once dispatched, please contact SF Express directly — a fee may apply. Q6: How do I track my order? A: Sign in and go to "My Orders" for status and tracking number, or contact WhatsApp +852 9222 9218. Q7: What payment methods do you accept? A: Stripe (Visa / Mastercard / Apple Pay / Google Pay) and cash on delivery (cash / FPS).